How we handle enquiry information.

1. Who we are

Volume Security Services Ltd (trading as VLM Security), company number 17486328, is the business responsible for enquiries sent to our business. Contact us at info@volumesecurityservices.com or call 07961 975584. Registered office: 17 Denzil Avenue, Southampton, SO14 0LP, United Kingdom. Registered in England and Wales.

2. Information you provide

When you contact us, we may receive your name, business or organisation, email address, optional telephone number, assignment details, location, proposed dates and the message you provide. Please do not include unnecessary sensitive personal information.

3. Why we use it

We use enquiry information to respond to questions, consider proposed security work, discuss possible commercial arrangements and retain relevant correspondence. Depending on the circumstances, the lawful basis may be taking steps at your request before entering into a contract or our legitimate interests in responding to business enquiries.

4. Service providers

This website does not collect enquiries through a web form. Email correspondence may be processed through Google Workspace. Netlify hosts the website but is not used for collecting email enquiry submissions. Their relevant infrastructure and processing arrangements may involve international data transfers subject to applicable safeguards.

5. Retention and security

We intend to retain enquiry records only as long as reasonably necessary for the relevant enquiry, business relationship, legal obligations or dispute purposes. Appropriate access controls and other security measures should be applied to business accounts.

6. Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict personal information, object to certain uses, and complain to the UK Information Commissioner’s Office (ICO). Contact the company using the email above about any request.

7. Cookies and analytics

This website is designed without advertising trackers or analytics scripts at launch. See the cookie information page for details. If technologies are added later, these notices will need updating.

8. Changes

This notice may be updated as the website or business processes change.